Privacy Policy

Welcome to Eagle Pipe Heating & Air (“Company,” “we,” “us,” or “our”). By signing up for or using our SMS messaging service, you agree to these Terms & Conditions.

Program & Brand Identification

Program Name: Eagle Pipe Heating & Air Text Alerts
We operate a text messaging program to provide appointment reminders, service updates, and occasional promotions to our customers. Delivery of messages is subject to effective transmission by your mobile carrier and is not guaranteed. Wireless carriers are not liable for delayed or undelivered messages.

Opt-In Consent

By providing your mobile number and affirmatively opting in, you consent to receive SMS/MMS messages from Eagle Pipe Heating & Air. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for help. Please see our Privacy Policy for how we collect and use your information.

How You Opt In

You may opt in by:

- Selecting the SMS consent checkbox during online booking or form submissions on our website;
- Providing verbal consent to our customer service team during phone scheduling (consent is recorded in our system);
- Confirming your consent via an initial opt-in text message sent to your mobile phone.

1. Types of Messages

You may receive any of the following message types from us:

- Appointment Reminders (e.g., upcoming service calls)
- Informational Notifications (e.g., account updates, service alerts)
- Promotional Offers (e.g., specials, new products or services)

2. Message Frequency

Message frequency may vary based on your interactions with us and the services you request. For example, you may receive multiple messages per scheduled appointment (including confirmations, reminders, updates, and follow-ups), as well as additional informational or promotional messages throughout the year. There is no set limit on the number of messages you may receive, but we strive to keep communications relevant and useful.

3. Message & Data Rates

Standard message and data rates may apply. You are responsible for any charges assessed by your mobile carrier.

4. Carrier & Delivery Disclaimers

Delivery of messages is subject to effective transmission by your mobile carrier and is not guaranteed. Wireless carriers are not liable for delayed or undelivered messages.

5. Customer Care & Support

If you need assistance, you can:

- Reply HELP to any text message for automated support instructions
- Call us at (833) 342-1350

6. Opt-Out Instructions

You can stop all SMS/MMS communications at any time by replying STOP to any message. After confirming your opt-out, we will send one final message to acknowledge your request and then cease further messages.

Reminder: To stop receiving text messages, reply STOP at any time; you will receive a confirmation message.

7. Consent & Privacy

By opting in to receive SMS messages from us, you consent to these Terms & Conditions and to our Privacy Policy, which explains how we collect, use, and protect your personal information.

We do not sell, rent, or share your mobile number with third parties for their marketing purposes. Your number is used solely to deliver the messages you have requested from Eagle Pipe Heating & Air and to operate our messaging program.
View the Privacy Policy: https://www.eaglepipemechanical.com/privacy-policy/

8. Company Information

Eagle Pipe Heating & Air

5634 NE Minder Rd, C102

Poulsbo, WA, 98370, US

9. Changes to These Terms

We may update these Terms & Conditions at any time. The “Effective Date” above will reflect the date of the most recent changes.

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